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Product leadership · Founder · Digital health · Consumer subscriptions · North America

I build digital health and consumer products that change behaviour, and I keep the receipts.

Nick, Director of Product Management at Dawn Health. Agentic workflows, AI inside the clinical consult, and the integrations that carry it.

Ten years in the Nordics, now building from Toronto.

Selected work

Problem
Problem
Solution
Solution
Outcome
Outcome

Problem

  • Clinicians are bound to the EHR for patient data, and the EHR knows nothing about what happens between appointments.
  • That gap is where adherence quietly slips, symptoms escalate and treatment decisions get made on five week old information.
  • The patient-reported and biometric data existed. It just had nowhere clinical to land.

Solution

  • Dawn apps collect patient-reported and biometric data, then deliver it into the clinician workflow through Microsoft Dragon Copilot.
  • Adaptive cards surface adherence, new symptoms and trend direction the moment the chart opens. No second login, no new interface to learn.
  • Four flows behind it: Recap, Record, Signal and Sync, each tied to a real moment in the visit.

Outcome

87% HCP support

for the AI-generated pre-consultation report
  • 4.2 minutes saved per consult on chart review.
  • 3.1x more patient-reported data reaching the clinician before the visit.
  • 61% of flagged adherence drops actioned in the same appointment.

Problem
Problem
Solution
Solution
Outcome
Outcome

Problem

  • Hearing aids cost thousands, take weeks to fit, and carry a stigma most people will not accept.
  • So people wait. Years, usually, and many never get past the clinic door at all.
  • Meanwhile the hardware sitting in their pocket already met the spec.

Solution

  • Built a mobile hearing test validated against a machine learning model trained on hundreds of thousands of audiograms and their real-world fittings.
  • Wrote the resulting audiogram into Apple Health, which turns AirPods and compatible Beats into low-powered hearing aids.
  • Priced it as a small monthly subscription instead of a medical device purchase, on hardware people already own.

Outcome

Roughly 50x cheaper than a fitted hearing aid.

  • Acquired. Terms confidential.
  • Co-founded and led product from audiogram research through to a shipped iOS product.

Problem
Problem
Solution
Solution
Outcome
Outcome

Problem

  • Growth hormone deficiency means a daily injection through childhood. Miss enough of them and you lose centimetres you never get back.
  • Fear of needles is the real adherence problem, and the legacy platform treated it as a compliance issue rather than a design one.
  • The ecosystem had grown into three disconnected pieces: a patient app, a clinician portal, and two connected injection devices, one Wi-Fi and one Bluetooth.

Solution

  • Ran a heuristic evaluation across the whole ecosystem, then rebuilt it from scratch instead of patching around it.
  • Designed personalised journeys that step a child gradually through needle fear, rather than ignoring it and hoping for adherence.
  • Reconnected app, clinician portal and both devices into one loop, so paediatric endocrinologists see growth and adherence in the same place.

Outcome

93.7% median first-year adherence

  • Adherence tracked across 24 countries in the connected ecosystem this platform sits on.
  • Higher adherence correlated with real growth: change in height standard deviation score and height velocity, both p<0.001.
  • Clinicians can now see a child falling off treatment while there is still time to act.
Source: easypod connect observational study (ECOS), n=1190, 24 countries, 2010 to 2016. Endocrine Connections 7(8)

Problem
Problem
Solution
Solution
Outcome
Outcome

Problem

  • Independent, family-run food businesses in the Nordics have no marketing budget and no route to a new audience.
  • Most food content online is paid placement dressed up as a recommendation.
  • People can tell, and once they can tell they stop trusting any of it.

Solution

  • Built a review brand on one rule: only places worth going back to, and nothing paid.
  • Shot, edited and published everything myself, focused on the family behind the counter rather than the plate.
  • Kept the format short and repeatable so the audience knew exactly what they were getting.

Outcome

5M+ views. 30k followers. 300k likes.

  • Videos regularly past a million views, from a standing start with no budget.
  • A community that turned up for small businesses instead of for the algorithm.

Problem
Problem
Solution
Solution
Outcome
Outcome

Problem

  • Independent cafes have healthy margins per drink but unpredictable volume.
  • Quiet weeks and slow summers turn a good business into a stressful one.
  • Nobody was solving revenue stability for them. The only tool on offer was discounting, which makes it worse.

Solution

  • Roughly $50 a month for one beverage a day at any partner cafe.
  • Passed around 80% of subscription revenue straight back to the cafes as recurring monthly income.
  • Onboarded independently owned cafes only, and built the brand around exactly that.

Outcome

12 cafes. 100+ paying subscribers.

  • Turned unpredictable footfall into monthly recurring revenue for owners.
  • Customer acquisition close to zero. Growth came through the cafes themselves.

Restricted
Restricted
Restricted

Problem

Solution

Outcome

Not yet. Ask me in a room without a recording device.

Under NDA until launch.

About

Toronto, Ontario
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Years in product, regulated health through to consumer subscriptions.

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Ventures founded. One acquired.

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People led across product, design and engineering.

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Countries running products I have worked on.

I run product where regulation, hardware and habit collide. Clinical platforms used across two dozen countries, a hearing product built on headphones people already own, and two subscription businesses I started myself.

What I am actually good at is getting people to commit to a direction. Executives, engineers, enterprise clients and the occasional sceptical clinician. I have led teams of 10+ across product, design and engineering, and I still write the briefs.

The work I like is the unglamorous part. Choosing which signal earns someone's attention. Deciding what to cut. Turning a one-off build into something that ships a second time without a rewrite.

Right now that means agentic workflows and AI that has to survive contact with a real user, a real clinician and a real auditor.

Contact

Open to good problems
Nick, seated, Toronto
Toronto, 2026

Tell me what is not working and I will tell you if I can help.